Terms & Policies
TERMS & POLICIES B2B
The following terms and policies apply exclusively to orders placed on www.shiraleahwholesale.com.
NEW CUSTOMERS
Please register for a wholesale account at www.shiraleahwholesale.com and you will receive a reply within 48 hours. www.shiraleahwholesale.com will sell only to retail businesses with a valid identification number. Shiraleah reserves the right to refuse sale to any retailer.
Canadian customers:
Contact https://www.dyacompany.com/buy-online to place your order.
International customers outside of North America:
Contact orders@shiraleah.com to place your order.
EXISTING CUSTOMERS:
ORDERING
MINIMUM ORDER REQUIREMENTS:
- Opening Order: $250
- Re-orders: $250
· Orders must be written in case pack or minimum quantities. Shiraleah reserves the right to increase quantities to meet our case pack or minimum requirements. Published prices may be adjusted at any time for future orders.
Payment is due upon checkout at www.shiraleahwholesalecom.
Shiraleah accepts the following methods of payment:
- Credit Card – Amex, Discover, Visa, Mastercard
- Shop Pay
- PayPal
- Stripe
- Apple Pay
If you are a customer with established net 30 terms, please order through your sales rep. A list of sales reps can be found here
PROCESSING
Please note that only in-stock items are available for order on our wholesale website. If you want to order products not currently in stock contact your sales rep.
SHIPPING
All orders are shipped FOB Chicago, IL via FedEx, USPS and/or LTL unless specified otherwise.
Shipping cost will be calculated at checkout. We do not accept orders in Canada, Asia and Africa on our website, for ordering information contact orders@shiraleah.com.
RETURNS & DAMAGES
To file a claim for damages or returns, visit Shiraleah Wholesale Claims, email support@shiraleah.com or call 866-503-9765 x227.
All damages and returns must be submitted in writing to support@shiraleah.com within 14 days of receipt. Damages must be submitted with photographs.
All returns are required to have a Return Authorization number (RA#) To obtain your unique RA# and form, visit Shiraleah Wholesale Claims, contact support@shiraleah.com or call 866-503-9765 x227.
Returns must be shipped back to us within 14 days of obtaining your RA#. All returned shipments must include the completed RA form and must be received in resalable condition (i.e., in original packaging, without damages or retail price tags). A 20% restocking fee will apply for all returned merchandise that does not meet the above criteria.
Price reductions can be refunded the difference between regular and sale prices for seven days from the date of invoice.
All refunds will be issued to the original payment method. All refunds under $25.00 will be issued as a credit memo to the customer account to be applied to a future invoice. All credits must be used within 4 months. Expired credit memos are automatically removed and cannot be reinstated or refunded.
·
To receive a copy of an invoice, email accounting@shiraleah.com.
NOTE: Shiraleah manufactures its items using small production runs and artisanal factories. Therefore, dye lot inconsistencies as well as craftsmanship variations may be present, and will not be considered damages.